Customer Survey Form "*" indicates required fields Step 1 of 3 33% Kindly answer the following based on your latest experience with DSM:Question 1 of 4 Product Quality*DSM was able to create a website/provide service that features the characteristics that meet the customer’s needs and requirements. The website is reliable and performs all its functions smoothly.Product Quality* Dissatisfied Neutral Satisfied Very Satisfied Question 2 of 4 Communication*DSM was able to communicate effectively, and explain the project thoroughly. They were also problem solvers and provided solutions based on the client’s needs.Communication* Dissatisfied Neutral Satisfied Very Satisfied Question 3 of 4 Timeliness*DSM was able to follow the strict timeline implemented during the start of the project. If there were any need to extend, they immediately informed the clients and was cautious of time.Timeliness* Dissatisfied Neutral Satisfied Very Satisfied Question 4 of 4 Flexibility*DSM was able to satisfy client requests by going out-of-the-box and meeting halfway. They always strive to cater to the client’s ideas and provide proactive solutions.Flexibility* Dissatisfied Neutral Satisfied Very Satisfied 1. Over-all Performance Rate*Please rate from 1-10 DSM’s performance during your latest project with them.Over-all Performance*2. Recommendation*How likely will you recommend DSM to your colleagues, friends, and family?Recommendation* Not at All Not Likely Likely Highly Likely 3. Feedback/Suggestions*Do you have any specific feedback or suggestions you want to share with us to make your experience better next time?Feedback/Suggestions *Kindly provide your email below:Email* *May we also know if you are currently using a marketing tool. If you are, please tick the “Other” button and indicate the tool you are using.Marketing Tool No, I do not use any tool. Other UntitledEnd of SurveyKindly confirm that you have checked your answers and answered the survey.I have answered the survey* Yes CAPTCHA
